Terms & Conditions
We are sure that you will
love your purchase but if you change your mind the following
regulations give consumers and sellers certain rights and protection
when they shop for goods 'at a distance':
Consumer Rights Act 2015
Under the Consumer Rights Act 2015 UK customers
have the right to cancel their order at any time from placing the order
until 14 days after the customer receives the order. This
does not apply to items that are bespoke (i.e. have been made to your specification).
To conform with
the Act a customer who wishes to cancel an order must notify
us by email, telephone or post:
Unit 15 Pontcynon Industrial Estate
No: 01443 201410
ensure you include your name, address and contact telephone number.
must return the goods to us at your expense, in the original condition
and packaging. Please note that we cannot be held liable for any damage
during transit from you, therefore we recommend that you insure the
goods (most couriers offer a standard insurance included in the cost
of shipping so you just need to ensure that it covers the cost of the
item you are returning). If we receive damaged goods we may not be
able to refund the full cost of the goods to you. Providing that the goods
are received in good condition we will refund the cost of the goods
within 14 days by the original payment method.
we receive your written cancellation notice we will contact you regarding
the return of the goods.