Order & Enquiry Line 01443 201410

Terms & Conditions

We are sure that you will love your purchase but if you change your mind the following regulations give consumers and sellers certain rights and protection when they shop for goods 'at a distance':

Consumer Rights Act 2015

Under the Consumer Rights Act 2015 UK customers have the right to cancel their order at any time from placing the order until 14 days after the customer receives the order. This does not apply to items that are bespoke (i.e. have been made to your specification).

To conform with the Act a customer who wishes to cancel an order must notify us by email, telephone or post:

Rhys Davies
Unit 15 Pontcynon Industrial Estate
CF45 4EP

Fax No: 01443 201410
e-mail: rd@mexichim.co.uk

Please ensure you include your name, address and contact telephone number.

You must return the goods to us at your expense, in the original condition and packaging. Please note that we cannot be held liable for any damage during transit from you, therefore we recommend that you insure the goods (most couriers offer a standard insurance included in the cost of shipping so you just need to ensure that it covers the cost of the item you are returning). If we receive damaged goods we may not be able to refund the full cost of the goods to you. Providing that the goods are received in good condition we will refund the cost of the goods within 14 days by the original payment method.

When we receive your written cancellation notice we will contact you regarding the return of the goods.



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